FAQs

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About PortData Validate

Why does my company need PortData Validate?

In the United States, PortData Validate is the only authorized data source that companies can use to access accurate and timely phone number porting information to assist with fraud mitigation and risk assessment. For example, PortData Validate can help financial institutions guard against Account Take Over (ATO) and healthcare organizations guard against the unauthorized distribution of proprietary customer information. PortData Validate data elements may be accessed directly from iconectiv or through an Authorized Reseller of the PortData Validate Service.

Does PortData Validate include phone number data from outside the United States?

No, PortData Validate includes phone number data for the United States and its territories.

What are the different user types?

Direct: Receive porting data to assess risk for yourself or your customers. Porting data cannot be shared with any other entities. For example, a Direct customer can use porting data to influence a risk score that is provided to one of its customers but cannot share the porting data with their customer.


Reseller: Receive porting data, process it and provide that data to its customers, who is required to be an Indirect customer of the PortData Validate Service.


Indirect: Subscribe to the PortData Validate Service with iconectiv, but receive Porting Data from your Reseller and use it to assess risk for yourself or for your clients. Porting Data cannot be shared with any other entities.

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Account Management

Does my account automatically renew each year?

Each year, you will need to renew the service and pay the applicable annual subscription fee. To simplify the process, you will receive the required renewal documentation in advance of the anniversary date of your Service Agreement.

As a Reseller, can I renew service on behalf of my customers?

All PortData Validate customers must renew their access to the service directly through iconectiv.

As a Reseller, can my Indirect Customers have their service fees billed through me?

Yes, as a Reseller you may elect to have the Indirect Customer service fees billed through you.

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Registration

Is registration required?

Yes, registration is required. To get started, simply fill out the form on the Get Started page.

Is there a fee for the service?

Yes, all users – Direct, Reseller and Indirect – must subscribe and pay the applicable fee, details of which will be provided upon execution of a Non-Disclosure Agreement. Direct and Indirect customers can also opt to subscribe to the Query service.

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Support

How can I reach the help desk?

You can reach the help desk by calling: 844-711-4871 or by emailing PortDataValidate@iconectiv.numberportability.com. 

How will I receive my bill and how do I pay it?

You will receive it via email. Instructions for Check Remittance or Wire Transfer will be at the bottom of your Invoice.

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Testing

What is involved with the customer testing?

Testing is required for each core service functionality that is subscribed to. For the Notify service, the customer’s ability to load at startup a history file and retrieve a pushed file of ported data from sFTP server are examples of the testing that will occur. For the Query service, the customer’s ability to request online updates for a phone number is another example of the testing that will occur.

When will I receive the user interface specs?

You will receive the Interface Specification document along with other detailed information about the services offered after the Non-Disclosure Agreement is signed and returned.

How long with testing take?

Excluding connectivity verification, the actual time required for testing is expected to be less than eight hours.

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Why does my company need PortData Validate?

In the United States, PortData Validate is the only authorized data source that companies can use to access accurate and timely phone number porting information to assist with fraud mitigation and risk assessment. For example, PortData Validate can help financial institutions guard against Account Take Over (ATO) and healthcare organizations guard against the unauthorized distribution of proprietary customer information. PortData Validate data elements may be accessed directly from iconectiv or through an Authorized Reseller of the PortData Validate Service.

Does PortData Validate include phone number data from outside the United States?

No, PortData Validate includes phone number data for the United States and its territories.

What are the different user types?

Direct: Receive porting data to assess risk for yourself or your customers. Porting data cannot be shared with any other entities. For example, a Direct customer can use porting data to influence a risk score that is provided to one of its customers but cannot share the porting data with their customer.


Reseller: Receive porting data, process it and provide that data to its customers, who is required to be an Indirect customer of the PortData Validate Service.


Indirect: Subscribe to the PortData Validate Service with iconectiv, but receive Porting Data from your Reseller and use it to assess risk for yourself or for your clients. Porting Data cannot be shared with any other entities.

What if I already get this data as a PTRS user?

Providers of Telecom Related Services (PTRS) are registered NPAC users, that can only use the data for billing, routing, rating and network maintenance. If you are a PTRS user and also want to use the data for fraud mitigation and risk assessment you must also register as a PortData Validate customer.

Can I resell the data?

Yes if you are a Reseller, you may resell the data to your customers who are Indirect customers of the PortData Validate Service. Direct or Indirect customers are authorized to use the data for their own purposes and may not resell any data from the service to any other entity.

How often is the data updated?

Number porting changes are sent directly to customers via a Restful API. The data will be sent at an interval chosen by the customer. Some may choose to receive it every few hours, others may choose to receive it every minute.

Does my account automatically renew each year?

Each year, you will need to renew the service and pay the applicable annual subscription fee. To simplify the process, you will receive the required renewal documentation in advance of the anniversary date of your Service Agreement.

As a Reseller, can I renew service on behalf of my customers?

All PortData Validate customers must renew their access to the service directly through iconectiv.

As a Reseller, can my Indirect Customers have their service fees billed through me?

Yes, as a Reseller you may elect to have the Indirect Customer service fees billed through you.

How do I get approved as a user?

Qualification for PortData Validate is based upon iconectiv’s review and approval of a completed registration form. iconectiv will notify you and provide a Service Agreement for your signature. To be certified for production access to PortData Validate, you will need to build to the iconectiv interface specification, and then schedule and complete the certification testing. Testing can take up to eight hours. 

How long will it take to access PortData Validate?

There are four steps before getting access to PortData Validate:

1.    Registration, which can take one to five business days

2.    Development, the customer’s development to the PortData Validate interface typically takes two to four weeks

3.    Testing, which can take less than eight hours after connectivity verification is completed

4.    Provisioning, which can take two weeks and occurs in parallel with the Development or Testing phases.

Is registration required?

Yes, registration is required. To get started, simply fill out the form on the Get Started page.

Is there a fee for the service?

Yes, all users – Direct, Reseller and Indirect – must subscribe and pay the applicable fee, details of which will be provided upon execution of a Non-Disclosure Agreement. Direct and Indirect customers can also opt to subscribe to the Query service.

How can I reach the help desk?

You can reach the help desk by calling: 844-711-4871 or by emailing PortDataValidate@iconectiv.numberportability.com. 

How will I receive my bill and how do I pay it?

You will receive it via email. Instructions for Check Remittance or Wire Transfer will be at the bottom of your Invoice.

What is involved with the customer testing?

Testing is required for each core service functionality that is subscribed to. For the Notify service, the customer’s ability to load at startup a history file and retrieve a pushed file of ported data from sFTP server are examples of the testing that will occur. For the Query service, the customer’s ability to request online updates for a phone number is another example of the testing that will occur.

When will I receive the user interface specs?

You will receive the Interface Specification document along with other detailed information about the services offered after the Non-Disclosure Agreement is signed and returned.

How long with testing take?

Excluding connectivity verification, the actual time required for testing is expected to be less than eight hours.

How do I begin testing?

Simply call 844-711-4871 or email PortDataValidatet@iconectiv.numberportability.com to schedule the next available testing time slot and receive the Testing Technical Provisioning form and the Test Plan document.